Terms & Conditions

Read our terms & conditions by clicking to the button below

Issue date: February 2019

Contact Information

If users have any questions or suggestions regarding our TERMS & CONDITIONS policy, please contact us at:


TEL: +30 22990 63707

Postal Address : 1st km of Markopoulou – Koropiou Avenue

Help and Support

We are here at every stage of your car rental journey

What are the driving licence requirements?

  1. You will need to take your driving licence with you to pick up your hire car.

  2. The drivers to have held their full licence for at least two years. Provisional licences aren’t accepted.

  3. When you hire a car abroad in some countries you will need an International Driving Permit, as well as your own driving licence.

What does an additional driver need?

If you want to add someone as an additional driver, they'll need to be with you when you go to pick up your car. They'll need to show their driving licence, which they must have held for at least two years.

If you can't take them with you when you pick the car up, you can take them back to the counter and add them later on. The car hire company will charge you for the additional driver for the whole time that you have the car.

The rules about the main driver also apply to any additional drivers. So, if your additional driver is under 30 or over 65, please check your car's terms and conditions.

What type of driving licence do I need?

You'll need a full driving licence, not a provisional (learner's) licence.

Need you to have held your full licence for at least two years.

Where can I find my car's terms and conditions?

The terms and conditions cover all the important facts about your rental, including: what's included in the price, what isn't included, what you need to pick up the car, what deposit you'll need to leave at the counter, what cover your car has, what excess you are liable for, the fuel policy, and what extra services and equipment you can buy or hire when you pick up the car.

What are the age requirements for hiring a car?

Age requirements, but most will rent to people between 25 and 70.

If you're 21-25, you are likely to have to pay a young driver fee.

If you're 65 or older, you may have to pay a senior driver fee.

Terms & Conditions

Accuracy of Information

The DestinationSun Reservation / eVoucher must be presented to the car hire company when picking up your hire car. We cannot be held responsible for rentals rejected if a Reservation / eVoucher is not presented.

We cannot accept liability for any charges incurred as a result of documentation signed for and accepted at the car hire counter.

We will not be held responsible for anyone driving under the influence of alcohol/drugs, causing wilful damage, driving off-road or driving without due care and attention. You, will accept full responsibility in respect of such claims. This list is not exhaustive.

What is included / excluded in the price?

Please read the specific terms & conditions relating to your car hire, which you will see during the booking process.

Fuel & Deposits at the Car Hire Counter

Most car hire companies require a deposit at the start of the rental to cover the liability excess, any charges incurred during the rental and, in some cases, fuel. In order to make the deposit you will usually be required to have a valid credit card with available funds on it. The card must be in the main driver’s name. Provided the car and extras are returned in the same state as rented and in accordance with the fuel policy, this deposit will be refunded after dropping the car off (please note that it may take up to 30 days for the money to appear on your credit card again).

Require you to return the car with the same amount of fuel it had in the tank at pick-up. Others operate a fuel policy where you, must purchase the first tank of fuel and may drop the car off empty – in which case, there may be no refund for unused fuel.

Where the car hire company charges for fuel, the cost may be higher than it would be at a local petrol station.

Out-of-Hours Service

At most airport locations, flights will be met and cars supplied outside normal working hours. However, there may be an additional charge for this service, which will be payable directly to Destination Sun company. We will advise you whether a charge will apply when you confirm your pick-up times in your booking request. In the event that a flight delay causes the car pick-up to fall outside a Destination Sun Company normal working hours, the Destination Sun company may agree to provide an out-of-hours service – in which case they will advise you of any fee. We can accept no further responsibility where there is no out-of-hours service available – and it is therefore recommended that you take independent travel insurance. Non-airport car hire counters may also provide an out-of-hours service.

Minimum / Maximum Age Limitations

The minimum hiring age is 21 years. Additional fees can apply and in certain countries for drivers aged under 25 years or over 65 years: where the correct driver age has been submitted with the booking request, we will advise of any likely fees. Minimum age requirements on larger cars may also be higher at some locations.

Additional Drivers

Fees may apply for additional drivers, payable at the car hire counter.

Daily Rate Calculations / Periods of Hire / Period of Hire Extensions/ Late Drop-off

The price of your car hire will be confirmed at time of booking and calculated on the basis of 24-hour units. If you wish to extend the period of hire after picking the car up, or if you drop the car off later than stated on your Reservation / eVoucher, the contract for such an extension will always be with the car hire company directly and the extra time will be charged for by the local daily rate, which may be higher than the rates agreed with us at the time of booking. The company may also charge an additional penalty for late drop-off, details of any additional payments will be in your contract with the car hire company.

Late Pick-ups / Early Drop-offs

Your rental starts and finishes according to the pick-up and drop-off dates and times detailed on your Reservation / eVoucher. Unfortunately, we are unable to provide refunds for unused time if a car is picked up late or dropped off early. If you are unable to pick the car up at the agreed time and date, it is essential you contact us as soon as possible. If you do not, there is no guarantee that the car will still be available – and you will not be entitled to any refund.

One-Way Rentals

One-way rentals must be confirmed in advance and may be subject to one-way fees, payable to the DestinationSun company. We will advise you of the approximate costs after we receive your booking request and receive confirmation from the car hire company regarding the one-way rental.

Child Seats & Special Requests

Child seats, roof racks (not available on some cars) and other ‘extra’ items are available on request in most locations, although they cannot be guaranteed. There is usually a fee payable to the car hire counter.Child seats are required by law. Please note: rear seatbelts may not be provided in all cars. Requests for these items should be made at the time of booking.

Deliveries & Collections

Will agree to deliver your car to / collect it from a specified address. If so, there may be a fee for this service, payable to the DestinationSun company. We will advise you whether a fee will apply when you confirm your pick-up / drop-off times, along with the full address details, in your booking request. Please note: Generally do not deliver to or collect from private accommodation.

Driving Areas

Restrictions may be applicable when taking the hire car to a different country/state/island; The vehicle is not allowed to go outside the border.

Cancellations, No Shows & Amendments

In most circumstances the cancellation policy below will apply to your booking; however you should check the DestinationSun company’s terms and conditions in case a more restrictive policy applies.

Cancellation of Fully Prepaid Bookings

  • If you cancel 48 hours or more before your rental is due to start, the money you’ve paid will be refunded.

  • If you cancel within the 48 hour period before pick-up, the money you’ve paid will be refunded, minus the cost of 3 days rental:

    • if you had booked the car for less than 3 days, there won’t be any additional charge, but you won’t receive any refund.

  • If you fail to turn up at the agreed time and date, and/or to provide all the necessary documentation, and/or to provide a credit card in the name of the main driver with enough available funds on it for the car’s deposit, the car hire company may refuse you the car. If that happens:

    • if you call us from the counter, the money you’ve paid will be refunded, minus the cost of a 3 days rental

    • if you do not call us from the counter, you’ll receive no refund.

Cancellation of Deposit Bookings

  • If you cancel 48 hours or more before your rental is due to start, the money you’ve paid will be refunded, minus the deposit.

  • If you cancel less than 48 hours in advance, but before your rental is due to start, the money you’ve paid will be refunded, minus either the deposit or the cost of 3 days rental, whichever is greater.

  • If you had booked the car for less than 3 days, there won't be any additional charge, but you won't receive any refund.


A ‘No-show’ is when you:

  • wish to cancel but don’t tell us before your rental is due to start, or

  • fail to pick the car up at the arranged time and date, or

  • fail to provide the documentation that’s required to pick the car up, or

  • fail to provide a credit card in the main driver’s name with enough available funds on it for the car’s deposit.

In all instances of a ‘No-show’, you’ll receive no refund of the money you’ve paid.

The car hire DestinationSun company reserves the right to refuse the car to any customer who fails to arrive on time with all necessary documentation and a credit card in the main driver’s name with enough available funds for the car’s deposit. In such a case, unless the rental has been cancelled in advance, the customer will not be entitled to a refund.

Amendments (changes to your booking)

You can make changes to your booking any time before you’re due to pick the car up.

If you need to change something when your pick-up time is less than 48 hours away, please call us instead.

There is no administration fee for changing your booking, but any changes you make may affect the rental price. Sometimes (not often), the only way we can change a booking is to cancel it and make another one, in which case we may charge you a cancellation fee on the car hire DestinationSun company’s behalf.

If We Make Changes to Your Booking

Occasionally it may be necessary for changes to be made to your booking (after acceptance) by us or by the car hire DestinationSun company. In all such cases we will advise you as soon as reasonably possible before pick-up and, if the proposed changes are unacceptable, you will be offered a full refund. However, in such circumstances, we shall have no additional liability in respect of any direct or indirect losses you may suffer as a result of such changes.


Your Reservation / eVoucher will normally be available once full payment has been received and the car confirmed by the car hire company. Please note that certain ‘request’ cars may take longer to confirm and we will advise you if this is the case. Where the car cannot be picked up due to insufficient documentation or failure to provide a valid credit card, this will be treated as a ‘No Show’, which means you will not be entitled to a refund of money paid. Please ensure that you travel with your Reservation / eVoucher, your full valid national driving licence and other identification – please check the ‘What You'll Need To Take’ section of your Reservation / eVoucher once the car is confirmed to see if any other documentation is required.

Driving Licence

Every driver must have a full, valid driving licence they have held for at least 1 year (2 years at certain locations; this will be confirmed during the booking process). Expired or provisional licences will not be accepted.

When booking the car, our Contact Centre must be advised of any endorsements / points on a driving licence; we reserve the right to refuse the booking on this basis, according to the terms & conditions of the car hire companies we work with.

As of June 8th 2015, any driver with a driving licence issued by the DVLA (Driver and Vehicle Licensing Authority) in England, Scotland or Wales must visit View Driving Licence no more than 21 days before the start of their rental. Any driver with a new-style photocard driving licence must also produce the accompanying paper counterpart at the car hire counter.

When picking up the car, every driver must present their licence. They must also keep their driving licence with them at all times throughout the rental, for perusal by local authorities.

No refunds will be given if a car hire DestinationSun company refuses to supply a car because of undisclosed endorsements – or because you cannot provide a driving licence, its counterpart, or the required information about endorsements.

Please note that when driving abroad you may require an International Driving Permit. It is the driver’s responsibility to check whether they will need an International Driving Permit. An International Driving Permit does not replace the requirement for a regular driving licence: a full driving licence in the main driver’s name will still be required in order to rent the car, and every driver requiring an International Driving Permit must keep both documents with them at all times. If an International Driving Permit is required, you will not be able to collect your rental without the permit and your driving licence.

Important Information Regarding Exchange Rates

Due to the fluctuation of exchange rates, please be aware that the amount charged to your credit card may differ from the price we quote when you agree to pay for a product or service. The difference (if any) will depend on changes to exchange rates during the period between the moment you book and the moment the charge is reflected in your credit card statement. Similarly, should we refund any money to your account, we will refund the exact amount initially charged – and will not be responsible for any fluctuations in exchange rates that lead to you receiving a larger or smaller refund than expected.

Car Capacity & Car Class

All cars are insured for a maximum number of passengers. We cannot accept liability for the car being unsuitable for all passengers and luggage. We cannot accept responsibility if the car hire DestinationSun company refuses to supply a car because the party size is too big.

We are unable to guarantee a particular make or model of car. The car shown on your Reservation / eVoucher is for guidance only and the car hire company may instead provide a different car which is deemed to be similar or superior.

Provision of Cars

Car hire companies reserve the right to refuse a car to any person who is considered unfit to drive or does not meet eligibility requirements. We will not be liable for the completion of travel arrangements, nor for any refund, compensation or any other costs you may have to pay in such a case.

Mechanical Difficulties / Accidents

In the case of breakdown or mechanical difficulties, you must call the car hire DestinationSun company immediately. The car hire company must give authority for repairs or replacement cars. If you are involved in an accident, the local police and the car hire DestinationSun company must be contacted. Keep copies of all relevant documentation you are asked to complete. This may be needed if you wish to make a claim.

We accept no responsibility for and shall not be liable in respect of any loss, damage, alterations, delays or changes arising from civil strife, industrial disputes including air traffic control disputes, terrorist activity, natural or nuclear disaster, fire or adverse weather conditions, unavoidable technical problems with transport, closure or congestion of airports or ferry ports, cancellation of scheduled flights or financial failure of airlines.

Picking-up & Dropping-off

  1. You can usually pick up your car up to half an hour early. However, it might not be ready.

  2. If your plans change in advance, you can bring your pick-up time forward by amending your booking. Any changes you make to your booking will probably change the price.

What happens if my flight is delayed or cancelled?

  1. If you added your flight details to your booking, the hire car DestinationSun company will be able to track your flight and may hold the car for you for up to an hour.

  2. If your flight is delayed and you did not add your flight details to your booking, please ring us using the phone number on your Rental Voucher as soon as possible.

  3. Flight delays and cancellations are out of our control, so unfortunately DestinationSun company cannot take any responsibility for any problems or costs caused by them.

What if I want to pick up or drop off my rental car outside working hours?

  1. We’ll ask you when you’d like to pick up and drop off your rental car when you search for a car. Then we’ll show you the cars that are available at the times you need. If there aren’t any, we’ll suggest options that most closely match what you’d like.

  2. If your plans change after you book, you can change your pick-up and drop-off times we’ll show you what’s available at your new times.

  3. DestinationSun company offer an out-of-hours service in some locations, but will charge extra for it.

  4. If there’s any issue with the out-of-hours service on your booking, we’ll contact you.

Will I have to pay additional charges at the rental counter?

  1. Yes, sometimes you will.

  2. You’ll pay your car’s deposit and for any extras or additional drivers you’d like.

  3. Other charges will depend on where you’re hiring, the age of the driver(s), and what your trip involves. Here are some examples of charges that can come up: Government rules and taxes, location charges, one way fee, fuel charge, credit card charge, winterisation, young driver, senior driver, out of hours, roadside assistance.